FAQS
Welcome to the Wash Werks FAQ page! We are excited to provide you with answers to some of the most commonly asked questions regarding our car wash services. At Wash Werks, we are committed to providing our customers with a high-quality, convenient, and safe car wash experience. Whether you are a first-time customer or a loyal patron, we hope that this page will help you better understand our services and how we can help you keep your vehicle looking its best. So, let's get started! Keep reading to learn more about why so many customers continue to choose Wash Werks and Motor Werks for all things automotive!
Why Choose Wash Werks?
Wash Werks is part of the Motor Werks family. Motor Werks dealerships have a long history of connecting local customers with the perfect car for their lifestyle and budget. Stop by the spacious Motor Werks campus, which features a Starbucks™ Café, comfortable customer lounges, and many more amenities! Alongside these many benefits, additional reasons to choose Wash Werks include:
- Exclusive Wash Werks Ceramic Shield Coating wash
- Motor Werks Perks reward program and App-Only Express Lane
- Soft-Brush, High-Pressure Technology
- Free Vacuums Stations
- Complete Detail Center
We are not able to provide a car wash without payment. To process your wash we need to scan your QR code to maintain a history of your visits and deduct any purchases from your personal allowance. If your app is not working we can accept cash or debit/credit for your wash. Our attendants can also help you troubleshoot the issue with your app or you can email support@motorwerksperks.com and they will assist you.
Yes. We also accept the Motor Werks Perks mobile app.
Wash Werks Gift Cards are available for purchase at our location. Just drive up to one of our kiosks and an attendant will assist you in purchasing gift cards.
We offer monthly and annual memberships for three different wash packages: Premium, Ultimate, and our recommended wash, Ceramic Shield. Click here to read about what's included in our washes, and click here to learn more about Wash Werks Memberships.
We offer several different levels of detail service, including our Express Detail, which takes an hour or less and costs just $99. Click here to see all of our Wash Werks detail options.
Please call 847.304.3830 to schedule your detail service.
Wash Werks offers full detail services, including an interior-only option. Click here to see all of our Wash Werks detail options.
Like everything at Motor Werks, customer service comes first, and Wash Werks is no exception. Wash Werks is the same facility we use to wash and detail our brand-new inventory and our trained attendants are always there to guide you through any part of the process. We use gentle brush technology and mild soaps to clean your vehicle from top to bottom and our dryers give your vehicle a quick dry as you exit. All you need to do is pull into the wash and follow the simple instructions, and don't forget to use your perks if you have them!
Yes. During the washing process, you will remain inside your vehicle.
Yes. Your vehicle must be placed in neutral when it reaches the belt. You will see a sign with instructions and one of our trained staff members will be there to help.
Yes, please make sure you place your car in carwash mode before entering the tunnel. This will disengage safety features that could impact the wash process.
Yes, please make sure to turn off your automatic wipers before entering the tunnel because this could cause damage to your wiper system.
Just about! Before your first pass through, stop by our wash if you have any questions or concerns. The following is a list of requirements that would prevent a vehicle from being washed:
- Ground clearance less than 2.5"
- Vehicles taller than 7'2", this includes vehicles with cargo boxes, bike racks, or accessories that exceed 7'2"
- Overly rusty or excessively dirty vehicles
- Pickups with an open bed containing excessive debris and/or any sort of loose materials
- Full-size conversion or work vans with an extended height that exceed the 7\’2" limit
- Trucks with doubled/dually tires in the back with an overall width greater than 92"
- Vehicles with tripod-style mirrors that cannot be folded-in
- Pickups with a fuel transfer tank that has protruding hose and/or fill nozzle
- Vans or trucks with ladders attached or oversized ladder racks
- Vehicles with spike lug-nuts
- Vehicles with aftermarket accessories or modifications that do not appropriately cover the tires
- Commercial trucks without fenders and/or body panels, such as tow trucks or dump trucks
You may also want to discuss with a wash attendant first if you have any of the following problems or features:
- Preexisting damage to the vehicle (such as peeling paint, excessive rust, or loose molding)
- A crack in the windshield or any of the glass
- Objects on your car antenna that could sustain damage (flag, ball, etc.)
- Antennas that you cannot lower or remove
- Aftermarket Rear or Front Spoiler, or Racing Fin
- Any aftermarket components glued on, that were not installed by the manufacturer
- Loose or Damaged Mirrors
Absolutely! Just remember that before entering the wash, it is your responsibility to ensure that the roof is properly latched in the closed position.
No. Hitches should be removed prior to washing because it could cause damage to not only your vehicle but also our equipment.
No, but the dryers and drying agent work very well. If you would like to give your vehicle a little personal attention, please pull into the free vacuum area or call 847.304.3830 to schedule an appointment at our full detail center. Click here to learn more about Wash Werks Details.
We are not a touchless car wash, but we do offer a mix of soft cloth and microfiber material to pamper your vehicles finish as it passes through our state-of-the-art wash system which combined with our high pressure rinse and our heated drying chamber will give you the best wash experience possible!
Yes. We do utilize a water reclamation system that helps us be very efficient when it comes to water utilization and that combined with our reverse osmosis system which helps us maintain a spot free finish.
Almost always, the answer is "yes." However, we cannot wash pickup trucks with loose items in the bed area. Trucks with aftermarket accessories or modifications, including certain off-road or oversized vehicles, may not be able to go through the wash.
Yes, provided that the paint has properly cured. If you are unsure of the recommended curing time, refer to your body shop's recommendation.
It's not likely, but we highly advise against washing cars with cracked windshields. Any changes in temperature could cause the damage to worsen.
We are unable to guarantee the safety of any aftermarket accessory as they vary in quality. Shields or other aftermarket accessories with partial damage or poor installation should not be taken through the wash.
